Elexbig Help Center | How to Add Tracking Numbers and Update Order Statuses

How to Add Tracking Numbers and Update Order Statuses

Adding tracking numbers and updating order statuses keeps your customers informed and helps maintain a strong seller rating on Elexbig.

ELEXBIG

Last Update hace un mes

Understanding Order Statuses
Order statuses help you and your customers understand exactly where an order is in its journey — from approval and preparation to delivery. Keeping order statuses accurate and up to date helps prevent confusion, improves customer trust, and reduces support requests.

Key ELEXBIG Order Statuses

Not approved: The order has been received but has not yet been approved for processing.

Approved: The order has been reviewed and approved for processing.

Pending: The order is awaiting the next required action before processing can continue.

Arrange shipment: Shipment or delivery arrangements need to be made for the order.

Ready to be shipped out: The order has been prepared, packaged, and is ready for collection or dispatch.

Picking: The order is currently being picked and prepared for fulfilment.

Delay picking: There is a delay in picking the items for the order.

Picked: The items have been successfully picked and are ready for the next stage of fulfilment.

Not picked: The order items have not yet been picked or the picking process could not be completed.

Delivering: The order is currently on its way to the customer.

Delivered: The order has been successfully delivered to the customer.

Not delivered: The order could not be successfully delivered to the customer.

Audited: The order has undergone the required review or verification process.

Canceled: The order has been canceled and will no longer proceed through the normal fulfilment process.

Always select the most accurate order status based on the actual stage of fulfilment. Do not mark an order as Ready to be shipped out, Delivering, or Delivered before the corresponding action has actually occurred.

For example, an order should only be marked Delivered after there is confirmation that the customer has received it. Accurate status updates keep customers properly informed and help ELEXBIG maintain reliable order records.

How to Update Order Statuses and Add Shipment Information
Keeping order and shipment information up to date helps customers track their purchases and allows ELEXBIG to maintain accurate fulfilment records.

ELEXBIG provides two ways to update an order's shipping information and status.

Method 1: Update Shipping Status from the Order

Go to Orders from the dashboard menu.

Find and click the relevant order.

Click Edit.

Scroll down to Update Shipping Status.

Select the appropriate shipping status.

Save the changes.

Available shipping statuses
Depending on the stage of the order, you can select statuses such as:

Not approved

Approved

Pending

Arrange shipment

Ready to be shipped out

Picking

Delay picking

Picked

Not picked

Delivering

Delivered

Not delivered

Audited

Canceled

Always select the status that accurately reflects the actual stage of the order.

Method 2: Add Shipment Information
You can also add shipment details directly through the Shipment section of your ELEXBIG Vendor Dashboard.

Open the dashboard Menu.

Select Shipments.

Add the relevant shipment information.

Enter the following details:

Additional shipment information

Shipping Company Name
Enter the name of the courier or shipping company handling the order.

Tracking ID
Enter the tracking number provided by the courier.

Tracking Link
Enter the customer's tracking URL, if one is available.

Estimated Date Shipped
Enter the expected date the order will be shipped.

Note
Add any relevant shipment information or instructions that may be useful for the order.

Click Save to save the shipment information.

Return to Update Shipping Status.

Select the appropriate shipping status.

Save the update.

⚠️ Important
Adding shipment information does not replace updating the shipping status. After saving the shipment details, make sure you also update the order's Shipping Status so the order accurately reflects its current stage.

Best practices for shipment updates

Enter tracking information accurately: Double-check the Shipping Company Name, Tracking ID, and Tracking Link before saving.

Update promptly: Add shipment information as soon as the relevant shipping details are available.

Use the correct status: Only select a status that reflects what has actually happened to the order.

Keep information consistent: Make sure the tracking details and shipping status match the actual delivery process.

Update delivery status: Once the customer has received the order, update the status to Delivered where appropriate.

Performance impact: Failing to update tracking details and order statuses can lead to negative customer feedback and may affect your vendor performance score.

Pro tip: Create a daily routine for entering tracking numbers in batches, for example, at the same time you hand parcels to the courier. This saves time and ensures nothing gets missed.

Frequently asked questions

What if my courier doesn't provide tracking numbers?

You can still mark the order as dispatched, but we strongly recommend choosing couriers with tracking capabilities. It provides better transparency for your customers and protects both of you in case of delivery issues.

What happens if I enter the wrong tracking number?

Simply edit the order immediately with the correct number. Customers will be notified of the update automatically. It's better to correct it quickly than leave incorrect information in place.

Will customers be notified when I update statuses?

Yes. Elexbig automatically sends email notifications to customers when you update order statuses or add tracking information. They can also view updates in their account order history.

Do I need to update the "Delivered" status manually?
Yes. On ELEXBIG, vendors should update the order status manually when the order has been successfully delivered to the customer.

After confirming that the customer has received the order:

Go to Orders in your ELEXBIG Vendor Dashboard.
Open the relevant order and click Edit.
Scroll down to Update Shipping Status.
Select Delivered.
Save the update.

Important: Do not mark an order as Delivered before the customer has actually received it or delivery has been confirmed. Accurate delivery updates help keep customers informed and ensure ELEXBIG has the correct order records.

Still Need Help?

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