Fulfilling and Shipping an Order

Once you receive an order, here is how to fulfil it correctly and update the tracking so the buyer stays informed.

Step 1: Review the Order

Log in to your Vendor Dashboard at elexbig.com/vendor/dashboard and open the order from the Orders section. Check:

• The items ordered, quantities, and any variant selections
• The delivery address
• Any buyer notes or special instructions

Step 2: Pack the Order

Pack the items carefully following Elexbig's packing standards:

• Use appropriate packaging to prevent damage in transit
• Include a packing slip or order confirmation inside the parcel
• If you have branded packaging, use it. It enhances the buyer's experience
• Do not include marketing materials that direct buyers off Elexbig

Step 3: Ship the Order

Use your preferred Nigeria courier. Make sure tracking is enabled on the shipment so the buyer can follow their parcel.

Step 4: Update the Order Status

1. In your dashboard, open the order
2. Click Mark as Shipped
3. Enter the tracking number and courier name
4. Save. The buyer is automatically notified with tracking details

Important: Always add the tracking number. Buyers expect it, and orders without tracking are harder to resolve if a parcel goes missing.

Dispatch Deadline

You must dispatch within 48hrs. If you cannot dispatch on time due to an unexpected issue, update the order and contact Elexbig support before your deadline passes.

After Shipping

The order status moves to Shipped. It automatically moves to Completed once delivery is confirmed or after the auto-complete window (typically 14 days after dispatch).

Still Need Help?

Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]