Welcome to Elexbig — How It Works
Learn how Elexbig works as New Nigeria's curated marketplace for independent Vendors, from browsing to checkout.
ELEXBIG
Last Update 25 days ago
ELEXBIG is a Nigerian online marketplace where you can discover, compare, and shop for electronics, gadgets, accessories, and other products from independent businesses and vendors, all in one place.
Whether you're looking for smartphones, laptops, home electronics, accessories, smart devices, or other products, ELEXBIG makes it easier to find products from different vendors and shop online.
Think of ELEXBIG as a digital shopping centre where multiple independent businesses have their own stores.
Each vendor manages their own products and orders within the ELEXBIG marketplace. This means you can discover products from different vendors without having to visit multiple websites or physical stores.Important: ELEXBIG is a marketplace, not a single retailer. Products are sold by independent vendors on the platform. If you purchase products from different vendors, your items may be shipped separately and may arrive at different times.How Shopping on ELEXBIG Works
1. Browse and Discover
Explore products by category, search for a specific product, or visit individual vendor stores. You can browse categories such as smartphones, laptops, tablets, accessories, audio devices, smart gadgets, home electronics, gaming products, power solutions, and more. Use available filters to narrow your search and find products that match your needs and budget.
Found something you want? Select your preferred product and add it to your shopping cart. You can browse other products and continue shopping before proceeding to checkout.
When you're ready to purchase, proceed to the ELEXBIG checkout.
Payments are processed securely through Paystack, allowing you to pay using the payment methods available at checkout.After placing your order, you can view your order information through your ELEXBIG account. Depending on the vendor and delivery service used, you may receive updates about your order status and delivery. Keep your order information available if you need to contact ELEXBIG Support about your purchase.\
Your product is delivered according to the vendor's available delivery arrangements. Because products on ELEXBIG are sold by independent vendors, delivery times and shipping arrangements may vary between vendors. If you experience a problem with your order, contact ELEXBIG Support for assistance.
Creating an ELEXBIG account gives you access to useful features that help you manage your shopping activity.
Depending on the features available on your account, you can:- View your orders
- Check order status
- Manage your delivery information
- Manage your profile
- Update your account details
- Manage your wishlist
- Review your purchases
- Access other account and shopping features
ELEXBIG is committed to providing a safer marketplace experience for customers and vendors.
To protect yourself when shopping:- Always use the official ELEXBIG checkout
- Never share your password, OTP, PIN, or banking details
- Check product descriptions carefully before ordering
- Review available vendor and product information
- Keep important order communication on the ELEXBIG platform
- Report suspicious products, vendors, or messages to ELEXBIG Support
Still Need Help?
Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]