ELEXBIG Return Policy

ELEXBIG is committed to providing a fair and transparent shopping experience for customers and vendors.

Return eligibility can depend on the product, vendor, reason for the return, and the applicable return or warranty terms shown on the product listing.

Standard Return Policy

You may return most items purchased on Elexbig within 7 days of delivery, provided the items are:

Where a return is accepted, the product may be required to be:

• In its original condition
• Unused or in an acceptable condition, depending on the reason for return
• Returned with its original packaging where applicable
• Accompanied by the order number or other proof of purchase
• Returned with all relevant accessories, manuals, or components where applicable

Important: Return conditions can vary between products and vendors. Always check the return information on the product page before purchasing.

How to Start a Return

If you need to return an item:

1. Log in to your ELEXBIG account.
2. Find the relevant order.
3. Contact ELEXBIG Support or use the available return request option.
4. Select or explain the reason for the return.
5. Provide details about the issue.
6. Upload clear photos or other evidence when requested.
7. Follow the return instructions provided by ELEXBIG or the relevant vendor.

You can also start by opening the ELEXBIG Live Chat and asking Elex AI for help.

Common Return Reasons. You may need to request a return because:

• Item arrived damaged: The product was damaged when delivered.
• Wrong item received: You received a different product, model, colour, size, or variation from what you ordered.
• Not as described: The product is materially different from the listing description or specifications.
• Product is faulty: The product does not work as expected.
• Missing parts or accessories: Important components advertised with the product are missing.
• Changed your mind: You no longer want the product, subject to the applicable vendor return policy.

Change-of-Mind Returns. Change-of-mind returns may be subject to the individual vendor's return policy.
A vendor may have specific requirements concerning:

• Return timeframe
• Product condition
• Original packaging
• Return shipping costs
• Restocking fees, where applicable
• Products that cannot be returned

Faulty, Damaged, or Incorrect Items.

If your product arrives damaged, faulty, or different from what you ordered, report the issue to ELEXBIG as soon as possible.

Provide clear photos and details of the problem when requested.
Depending on the circumstances and applicable policy, the resolution may include:

• Replacement
• Repair
• Refund
• Exchange
• Another appropriate solution

Non-Returnable or Restricted Items

Some products may not be eligible for return because of their nature, hygiene requirements, safety considerations, customization, or other applicable restrictions.

Examples may include:

• Personalized or customized products
• Certain hygiene-sensitive products
• Perishable products
• Digital products
• Products that have been used or altered
• Products specifically identified as non-returnable by the vendor

The applicable return conditions should be checked before purchasing.

Product Warranties

Some electronics, appliances, phones, laptops, and other products may come with a manufacturer's or vendor warranty.

If your product develops a fault, check the warranty information provided with the product or contact ELEXBIG Support for guidance.
A warranty claim may have different requirements from a standard return.

Return Shipping Who pays for return shipping can depend on the reason for the return and the applicable vendor policy.
For example, return arrangements may differ when:

• You received the wrong product
• The product arrived damaged
• The product is faulty
• The product does not match the listing
• You simply changed your mind

Do not send an item back without following the return instructions provided by ELEXBIG or the relevant vendor.

Refunds. If a refund is approved, it will be processed according to the applicable ELEXBIG and vendor refund procedures.
Refund timing can depend on:

• The return being received and reviewed
• The reason for the return
• The vendor's return process
• The payment method used
• Your bank or financial institution
• Other circumstances affecting the transaction

Because ELEXBIG uses Paystack for online payments, the time it takes for an approved refund to appear can also depend on the payment method and financial institution involved.

Multi-Vendor Orders. If you purchased products from multiple vendors, a return normally applies to the specific product or vendor involved.
You may not need to return every product in your order.
Different products may have different return conditions, so check the applicable return information for each item.

Important Return Tips. Before returning a product:

• Keep the original packaging where possible
• Take photos of the product and packaging
• Keep all accessories and included items
• Do not alter or repair the product before reporting the issue
• Keep your order number
• Follow the return instructions provided by ELEXBIG or the vendor
• Use the recommended return method

Need Help With a Return? If you're unsure whether your item qualifies for a return, contact ELEXBIG Support before sending it back.
Open the ELEXBIG Live Chat and tell Elex AI:

"I want to return an item."

Elex AI can help explain the next steps and connect you with human support if your request requires further review.
You can also visit the ELEXBIG Contact Support page.
ELEXBIG — Making returns clear, simple, and transparent for customers and vendors.