How to Place an Order on Elexbig

Placing an order on ELEXBIG is simple. You can browse products from different vendors, add your preferred items to your cart, and complete your purchase securely through the ELEXBIG checkout.

Step-by-Step Ordering Process

1. Find Your Product

Browse ELEXBIG categories, search for a product, or explore vendor stores.

Click on a product to view its:

• Product description
• Images
• Price
• Specifications
• Available options
• Vendor information
• Delivery information
• Reviews, where available

2. Select Your Options

If the product has different options or variations, select the option you want before adding it to your cart.

For example, this may include:

• Storage capacity
• Colour
• Size
• Model
• Condition
• Quantity

Make sure you select the correct option before continuing.

3. Add to Cart

Click Add to Cart to add the product to your shopping cart.

You can continue shopping or proceed directly to your cart.

4. Review Your Cart

Open your cart and check your order carefully.

Make sure:

• You selected the correct products
• The quantities are correct
• Your selected variations are correct
• The prices are correct
• Available delivery charges are shown correctly

Remove or update any item before proceeding if necessary.

5. Apply a Coupon or Discount

If you have an eligible ELEXBIG promo code or coupon, enter it in the appropriate coupon field during the shopping or checkout process. The discount will be applied according to the terms of the promotion.

6. Proceed to Checkout

Once you are satisfied with your cart, click Checkout to begin the ordering process.

7. Enter Your Delivery Information

Provide the information required to deliver your order, including your:

• Full name
• Delivery address
• Phone number
• Other required delivery details

Make sure your delivery information is accurate before completing your order. An incorrect or incomplete address may cause delivery delays.

8. Choose Your Payment Method

Complete your payment through the ELEXBIG checkout using the payment options available at the time of purchase.

ELEXBIG uses Paystack to process online payments.
Depending on the payment options available for your order, you may be able to pay using supported methods such as:

• Debit cards
• Credit cards
• Bank transfer
• Other Paystack-supported payment methods

Available payment options may vary.

9. Review and Confirm Your Order

Before making payment, carefully review your order summary.

Check:

• Products
• Quantities
• Product variations
• Delivery information
• Delivery charges
• Discounts or coupons
• Total amount payable

If everything is correct, complete the payment and place your order.

10. Order Confirmation

After your order has been successfully placed, you should receive confirmation and your order details.

Keep your order number for future reference.
You can use your ELEXBIG account to check available order information and updates.

Ordering From Multiple Vendors

ELEXBIG is a marketplace with products from different vendors.

Depending on the checkout features available, you may add products from multiple vendors to your cart.

Products from different vendors may be:

• Processed separately
• Shipped separately
• Delivered at different times
• Assigned different tracking information

You may therefore receive multiple parcels for products purchased from different vendors.

Delivery charges and available shipping options may also vary depending on the vendor, product, and delivery location.

After Placing Your Order

Once your order has been successfully placed:

• Your order information is recorded on ELEXBIG
• The relevant vendor receives the order for fulfilment
• The vendor prepares your product for dispatch
• Shipping or tracking information may become available after dispatch
• You can check your order status through your ELEXBIG account
• You can contact ELEXBIG Support if you need assistance
• 
  

Track Your Order

After your order has been dispatched, tracking information may be provided where available.

You can check your order through your ELEXBIG account or use the ELEXBIG Order Tracking page.

Need Help Placing an Order?

If you have difficulty finding a product, checking out, or understanding the ordering process, open the ELEXBIG Live Chat and ask Elex AI for help.

You can say:

"Help me place an order."

Elex AI can assist with common questions and direct you to human support when your issue requires further assistance.
ELEXBIG — Discover, shop, and order from trusted vendors in one marketplace.