Understanding Order Statuses

Every ELEXBIG order goes through different stages, from the moment you place your order until it is delivered.

Understanding these statuses can help you know what is happening with your purchase and when you may need to take action.

Order Status Explained

Pending

Your order has been placed, and your payment is being processed or confirmed.

This is normally the initial status after you complete checkout.
Once payment has been successfully confirmed, the order can move to the next stage.

Processing

Your payment has been confirmed, and the relevant vendor has received your order.

The vendor is preparing your product for dispatch. This may include:

• Confirming the product
• Preparing the item
• Packaging the order
• Arranging delivery

The time an order remains in Processing can vary depending on the vendor, product, availability, and other circumstances.

Shipped

Your order has been dispatched by the vendor and handed over to the relevant delivery or logistics provider. Where tracking information is available, you may be able to see tracking details for your shipment.

Your order may remain in the Shipped status while it is being transported to your delivery address.

Delivered

The delivery provider has reported that your order has been delivered. If your order shows Delivered but you cannot find the package, first check your delivery location and nearby areas where the courier may have left the parcel.

If you still cannot locate it, contact ELEXBIG Support for assistance.

Cancelled

Your order has been cancelled before completion.

An order may be cancelled for different reasons, including:

• Customer cancellation where permitted
• Product availability issues
• Vendor fulfilment issues
• Payment problems
• Other circumstances affecting the order

If you are entitled to a refund, the applicable refund process will be followed.

Refunded

A refund has been processed for an order or part of an order.

Refunds may occur following an eligible cancellation, return, failed fulfilment, or other situation covered by ELEXBIG's applicable policies.

The time it takes for refunded funds to appear in your account can depend on the payment method and financial institution involved.

Multi-Vendor Orders

If you purchase products from multiple vendors, your items may have different order statuses.

For example:

• Vendor A's product may be Shipped
• Vendor B's product may still be Processing
• Vendor C's product may already be Delivered

This can happen because each vendor is responsible for preparing and dispatching their own products.

Your items may therefore arrive in separate packages and at different times.

Item-Level Fulfilment

When an order contains multiple products, individual items may have their own fulfilment progress.

Depending on the information available in your account, you may see statuses such as:

Unfulfilled

The item has not yet been dispatched by the vendor.

Fulfilled

The item has been processed for dispatch or dispatched by the vendor.

Where tracking is available, tracking information may also be displayed.

How Long Does Each Status Last?

There is no single timeframe that applies to every ELEXBIG order.

The time spent at each stage can depend on:

• Payment confirmation
• Vendor processing time
• Product availability
• Your delivery location
• Delivery provider
• Shipping method
• Public holidays
• Other circumstances affecting fulfilment

As a general guide:
Pending → Processing: Usually after successful payment confirmation.
Processing → Shipped: Depends on the vendor's preparation and dispatch time.
Shipped → Delivered: Depends on the delivery provider, destination, and shipping conditions.

Always check the product page, order information, and available tracking details for the most relevant information about your specific order.

Keep Your Order Notifications On

If ELEXBIG provides order notification settings in your account, keeping them enabled can help you receive important updates about your purchases.

Order-related notifications may include information about:

• Order confirmation
• Payment status
• Dispatch
• Delivery
• Cancellation
• Refunds
• Other important order updates

Need Help With Your Order Status?

If your order has remained on the same status for longer than expected, open the ELEXBIG Live Chat and ask Elex AI for help.

You can say:

"I need help with my order status."

If your issue requires further investigation, you can request human support.
You can also visit the ELEXBIG Contact Support page.
ELEXBIG — Keep track of your order from checkout to delivery.