Does Elexbig offer pickup or click & collect?

ELEXBIG is an online marketplace where products are purchased through the website and delivered to the delivery address provided at checkout.

Pickup and click-and-collect availability depends on the individual vendor and product. If a vendor offers a pickup option, it should be clearly stated on the product page or during checkout.

If pickup is not specifically offered, your order will be shipped to the delivery address you provide.

How Delivery Works

When you place an order on ELEXBIG, the vendor prepares your item for dispatch and arranges delivery according to the available delivery options.

Once your order has been dispatched, you may receive delivery or tracking information where tracking is available.

If you purchase products from different vendors, your items may be delivered separately and may arrive at different times.

Delivery Time frames 

Delivery times can vary depending on:

• Your location
• The vendor's location
• Product availability
• Vendor processing time
• Delivery service used
• The type of product ordered
• Other factors affecting delivery

Always check the product page and available delivery information before placing your order.

If you need an item by a specific date, allow enough time for both vendor processing and delivery.

Can I Arrange Pickup Directly With a Vendor?

If a vendor has not officially provided a pickup option through ELEXBIG, you should not arrange an unofficial collection directly with the vendor for an ELEXBIG order.

For your protection, keep your order and payment within the ELEXBIG marketplace.

Do not:

• Send payment directly to a vendor outside ELEXBIG
• Arrange an off-platform transaction to avoid ELEXBIG processes
• Cancel an ELEXBIG order and pay a vendor privately
• Share unnecessary personal or payment information

If a vendor offers pickup, check the product listing or contact ELEXBIG Support if you're unsure whether the option is legitimate.

What If I Need My Order Urgently?

If you need an item by a specific date, check the product's delivery information before ordering.

You can also contact the vendor through the appropriate ELEXBIG communication channel to ask about:

• Product availability
• Processing time
• Estimated delivery
• Available delivery options

Keep important order-related communication within ELEXBIG whenever possible.