Can I place an order by email or phone?

All orders must be placed through elexbig.com. We do not accept orders via email or phone.

ELEXBIG

Last Update 25 days ago

All ELEXBIG marketplace orders must be placed through the official ELEXBIG website.


Orders cannot be completed by email, phone, or other channels outside the ELEXBIG checkout.


Why Orders Must Go Through the ELEXBIG Website

Placing your order through ELEXBIG helps provide a safer and more organized shopping experience.


Secure Payment

Payments are processed through the ELEXBIG checkout using Paystack and the payment methods available at checkout.


Order Protection

Keeping your order within ELEXBIG helps ensure that your purchase is properly recorded and that the appropriate support processes are available if you experience an issue.


Order Management

Your order information can be managed through your ELEXBIG account, making it easier to keep track of your purchases and available order updates.


Customer Support

If there is a problem with your order, ELEXBIG Support can use your order information to help investigate and resolve the issue.


How to Place an Order
  1. Browse products: Visit ELEXBIG and find the product you want.
  2. Review the product: Check the product description, specifications, price, vendor information, and available delivery details.
  3. Add to cart: Add the product to your shopping cart.
  4. Checkout: Proceed to the ELEXBIG checkout and complete your payment through the available Paystack payment options.
  5. Receive confirmation: After successfully placing your order, you'll receive your order confirmation and relevant order information.
  6. Track your order: Use your ELEXBIG account to check available order information and updates.


    Can I Contact a Vendor Before Ordering?

    Yes, where communication features are available, you can use the appropriate ELEXBIG platform features to ask questions about a product before placing your order.


    You can also use Elex AI through the live chat if you need help finding a product or understanding how ELEXBIG works.


    Important; Be careful if someone asks you to place an ELEXBIG order by sending money directly to a personal bank account, phone number, or external payment link.


    For your protection, always complete ELEXBIG purchases through the official ELEXBIG website and checkout.
    If you are unsure about a payment request, contact ELEXBIG Support before sending any money.


    Still Need Help?
    Our customer support team is here for you.
    Chat with Elex, our AI assistant. Look for the chat icon on this page
    Open a support ticket
    Email us at [email protected]

     

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