Community Guidelines

Be RespectfulTreat other ELEXBIG community members, including customers, vendors, and support staff, with courtesy and respect.

• Harassment
• Threats
• Bullying
• Intimidation
• Abusive language
• Personal attacks
• Hate speech
• Discriminatory behaviour

Provide accurate and truthful information when using ELEXBIG.

• Product reviews
• Product questions and answers
• Order-related information
• Vendor information
• Customer information

• Create fake reviews
• Manipulate ratings
• Post misleading information
• Abuse ELEXBIG's return or refund processes
• Create multiple accounts to avoid restrictions or marketplace policies

Respect the privacy of other ELEXBIG members.

• Share another person's private information
• Post phone numbers, email addresses, or other personal information publicly
• Request sensitive financial information from other users
• Share private conversations without permission

ReviewsReviews help other customers make better purchasing decisions.

• Be honest about your experience
• Focus on the product and your actual experience
• Comment on product quality and whether it matched the description
• Mention relevant aspects of the vendor's service
• Keep your review clear and relevant

• Post fake or misleading reviews
• Attack or insult vendors personally
• Use offensive or abusive language
• Make threats
• Use reviews to demand unrelated benefits
• Review a product or vendor based on information you did not personally experience

When asking questions about a product:

• Keep your question relevant to the product
• Ask clear and useful questions
• Do not include personal contact information
• Do not use the Q&A section for advertising or spam
• Avoid abusive or offensive language

ELEXBIG vendors are expected to provide accurate information and maintain professional standards when dealing with customers.

• List products accurately
• Use genuine and relevant product images
• Provide clear product descriptions and specifications
• Display accurate prices
• Clearly state product condition where applicable
• Respond to customer questions appropriately
• Respond to order and return-related requests promptly
• Process and dispatch orders within the stated timeframe
• Follow ELEXBIG's Vendor Terms and marketplace policies
• Communicate professionally with customers

• Misrepresent products
• Upload misleading product images
• Make false claims about products
• Ask customers to pay outside ELEXBIG for marketplace orders
• Attempt to move transactions away from ELEXBIG to avoid applicable marketplace processes or fees
• Offer incentives in exchange for positive reviews
• Create or arrange fake reviews
• Misuse customer information
• Harass or threaten customers

• Harassment, threats, or intimidation
• Hate speech or discriminatory language
• Fraudulent or deceptive activity
• Fake accounts
• Fake reviews or ratings
• Spam
• Unsolicited commercial messages
• Misleading product information
• Attempts to bypass ELEXBIG systems or policies
• Attempts to complete marketplace transactions outside ELEXBIG to avoid applicable processes or fees
• Abuse of returns, refunds, or other marketplace systems
• Sharing another person's private information
• Any activity that violates applicable laws or ELEXBIG policies

For your protection, customers and vendors should keep ELEXBIG-related transactions and important order communications within the platform whenever possible.

ELEXBIG may take action when community guidelines or marketplace policies are violated.

• Removing content
• Removing reviews or questions
• Issuing a warning
• Restricting account features
• Suspending an account
• Removing a product listing
• Suspending vendor selling privileges
• Permanently closing an account

If you see behaviour, content, or a product listing that appears to violate ELEXBIG's community guidelines, please report it.

These guidelines are designed to help keep ELEXBIG a marketplace where customers can shop confidently and vendors can build their businesses fairly.

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