Elexbig and Trustpilot: How We Collect Reviews

Trustpilot is an independent review platform used by thousands of businesses around the world. Because it is run independently, reviews are not controlled by the businesses being reviewed.

Elexbih uses Trustpilot so you can read and leave genuine, unfiltered feedback.

After your order is delivered, you will automatically receive an email from Trustpilot inviting you to share your experience. This email is sent to the address on your Elexbig account, so it is worth making sure that address is up to date.

Yes. Elexbig does not edit, filter, or remove reviews, all feedback is published exactly as submitted, whether it is positive or negative. We believe honest reviews help everyone make better decisions and help us keep improving.

No problem. You can leave a review at any time by visiting trustpilot.com and searching for Elexbig. Click Write a review on our page and share your experience directly.

Your review helps other shoppers know what to expect when they buy from Elexbig. It also helps us understand what we are doing well and where we can improve. We genuinely read every review.

Tip: Trustpilot invitation emails can sometimes end up in your spam folder. If you did not receive one after your delivery, check your spam before heading to Trustpilot directly.

Trustpilot reviews are about your overall experience with Elexbig as a platform. If you want to leave a review for a specific product or vendor, that is done separately on Elexbig itself. See How to Leave a Product Review for instructions.

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