Shopping Safely on Elexbig

ELEXBIG is designed to provide a safer and more secure online shopping experience for customers and vendors across Nigeria. We use marketplace safeguards, secure payments, product checks, and in-platform communication to help you shop with greater confidence.

Here’s how ELEXBIG helps protect you and what you can do to stay safe while shopping.

How ELEXBIG Protects You

Vendor Verification

ELEXBIG works to ensure that businesses and vendors selling on the marketplace provide accurate business information during registration.

Depending on the vendor and verification requirements, we may review business details, contact information, and other information submitted during onboarding.
Vendors are expected to provide genuine product information, follow ELEXBIG's marketplace policies, and maintain professional standards when dealing with customers.

Product Review

Product listings may be reviewed to help ensure that the information provided is appropriate for customers and complies with ELEXBIG's marketplace requirements.

We encourage vendors to provide:

• Accurate product descriptions

• Genuine product images
• Correct prices and specifications
• Clear information about product condition
• Accurate warranty or return information where applicable

If you notice a product listing that appears misleading, suspicious, or inaccurate, you can report it to ELEXBIG for review.

Secure Payments

Payments made through the ELEXBIG checkout are processed using Paystack, a secure payment platform widely used by businesses in Nigeria and across Africa.

Your card or payment details are processed securely through the payment system and are not provided directly to individual vendors.

Important: Always complete your payment through the official ELEXBIG checkout. Never send money directly to a vendor's personal bank account or through an external payment link unless specifically instructed through an official ELEXBIG process.

Buyer Protection

ELEXBIG works to protect customers when problems occur with an order. If you receive an item that is significantly different from the product description, receive a damaged item, or your order is not delivered as expected, contact ELEXBIG support as soon as possible.

Our support team may review the order, payment information, product details, delivery information, and communication between the buyer and vendor before determining the appropriate resolution.
Where a refund is applicable under ELEXBIG's policies, we will guide you through the refund process.

Avoid moving important payment or order discussions to unknown third-party channels.

Tips for Safe Shopping

Check Product and Vendor Information

Before placing an order, review the product description, specifications, images, price, vendor information, reviews, and any available warranty or return terms.

Read the Product Description Carefully

Make sure you understand exactly what you are buying.

Pay attention to details such as:

• Product condition
• Storage capacity
• Colour
• Size
• Model
• Network compatibility
• Included accessories
• Warranty
• Delivery information
• 
  

Use ELEXBIG's Secure Checkout

Always pay through the official ELEXBIG checkout using the available payment options powered by Paystack.

Never send payment directly to a vendor outside ELEXBIG to complete an order.

Keep Your Communication Safe

Do not share unnecessary personal information with vendors or other users.

Avoid sharing:

• Passwords
• Card details
• PINs
• OTPs
• 2FA codes
• Banking login information

Protect Your ELEXBIG Account

Use a strong and unique password for your account.

If two-factor authentication (2FA) is available on your ELEXBIG account, we recommend enabling it for additional security.

Reporting a Concern

If you come across something suspicious on ELEXBIG, please report it to our support team.

Suspicious Product Listing

If a product appears fake, misleading, incorrectly described, or suspicious, report the listing so our team can investigate.

Vendor Behaviour

If a vendor asks you to make payment outside ELEXBIG, provides suspicious information, or behaves inappropriately, contact ELEXBIG support.

Phishing or Scam Attempts

If someone claims to represent ELEXBIG and asks for your password, OTP, PIN, card details, or other sensitive information, do not provide it.

Contact ELEXBIG support through the official channels available on our website.

Important: ELEXBIG will never ask you to disclose your password, card PIN, OTP, or 2FA security code through an unsolicited message.

Dispute Resolution

If you experience a problem with an order and cannot resolve it directly with the vendor, contact ELEXBIG support.

Our support team may review the available information from both the customer and vendor, including:

• Order details
• Product listing information
• Payment records
• Delivery information
• Photos or videos provided as evidence
• Communication relating to the order

Based on the circumstances and applicable ELEXBIG policies, our team will help determine the appropriate next step.
If you are eligible for a refund or other resolution under ELEXBIG's applicable policies, our support team will guide you through the process.

Still Need Help?
Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]