Review Policy for Vendors

• Offering incentives for reviews: Discounts, refunds, free products, or any compensation in exchange for positive reviews
• Manipulating negative reviews: Asking customers to remove or alter negative reviews
• Creating fake reviews: Posting reviews for your own products or those of competitors
• Using review services: Hiring third parties to post misleading, inauthentic, or incentivised reviews
• Providing free products for reviews: Sending samples or test products in exchange for reviews on Elexbig

⚠️ Policy Violations
Violating the review policy may result in removal of reviews, loss of promotional privileges, restrictions on your store, and possible account suspension.

While incentives are prohibited, you're encouraged to request honest, unbiased feedback from customers. Here are acceptable ways to encourage reviews:

• Follow up after purchase: Send a polite message through Elexbig's messaging system thanking customers and gently reminding them they can leave a review
• Include a note in packaging: Add a thank-you card with a message like "We'd love your honest feedback on Elexbig"
• Deliver excellent service: The most effective way to earn positive reviews is by providing outstanding products, packaging, and customer service
• Make review process visible: Ensure customers know how to leave reviews without pressuring them

💡 Remember
Reviews should reflect genuine customer experiences, whether positive, neutral, or negative. All feedback is valuable.

Maintaining authentic reviews creates lasting value for your brand:

• Build credibility: Genuine reviews establish trust with potential customers
• Increase conversions: Shoppers are more likely to purchase when they trust verified customer opinions
• Gain valuable insights: Honest feedback helps you identify areas for product and service improvement
• Improve visibility: Products with authentic reviews perform better in Elexbig's search and recommendations
• Long-term growth: Trust-based relationships with customers lead to repeat purchases and referrals

✨ Pro Tip
Focus on delivering excellent customer service, quality products, and reliable fulfilment. A great experience naturally encourages customers to share positive reviews.

Negative reviews are opportunities to demonstrate your professionalism and commitment to customer satisfaction.

• Respond professionally: Address concerns calmly and constructively through Elexbig's messaging system
• Acknowledge the issue: Show empathy and understanding for the customer's experience
• Offer solutions: Work to resolve the problem quickly and fairly
• Learn and improve: Use feedback to identify patterns and make meaningful improvements
• Keep it public: When appropriate, respond publicly to show other customers you care about resolving issues

• Do not retaliate or respond defensively to negative reviews
• Do not pressure customers to change or remove reviews
• Do not offer incentives to modify reviews (even after resolving an issue)
• Do not harass or repeatedly contact customers about their feedback

⚠️ Important
Harassment, retaliation, or pressuring customers to change reviews is a serious violation of Elexbig's policies and may result in immediate account suspension.

• Let them know they have the option to update their review if they wish
• Thank them for giving you the opportunity to make things right
• Continue providing excellent service

If you receive a review that violates Elexbig's guidelines, you can report it for investigation.

• The review contains abusive, threatening, or discriminatory language
• The review is clearly fake or from a non-customer
• The review violates Elexbig's community guidelines
• The review contains personal information or spam

1. Navigate to the review in your vendor dashboard
2. Click the "Report" option next to the review
3. Select the reason for reporting
4. Provide any additional context
5. Submit your report

Can I ask customers to leave a review?

Yes, you can politely request honest feedback. However, you must not offer any reward, discount, incentive, or compensation in return.

No. All reviews on Elexbig must come from genuine customer purchases made through the platform. Providing free products in exchange for reviews violates our policy.

Report it to Elexbig using the report function. Our team will investigate and remove reviews that clearly violate our guidelines.

You may inform them that the option exists, but you must not pressure, incentivize, or repeatedly ask them to change it. The decision must be entirely theirs.

Yes, authentic reviews can help boost your product's visibility and credibility. However, manipulating reviews to artificially improve visibility is strictly prohibited and will result in penalties.

Violating reviews may be removed, and your account may face restrictions or suspension depending on the severity of the violation.

Yes, customers can update or edit their reviews at any time. Any changes must be their decision without pressure or incentives from vendors.

Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]