Vendor Code of Conduct: Standards & Expectations

Reliable fulfilment is the foundation of customer satisfaction. Elexbig vendors are expected to:

• Dispatch all orders by the required deadlines
• Upload valid tracking details for every parcel
• Respond promptly when Elexbig requests information
• Ensure all items are packed safely and presented well

Please note: Missing dispatch deadlines or ignoring requests may affect your performance metrics and could lead to account suspension.

Your listings represent your brand and Elexbig's reputation. All products must meet these requirements:

• List only genuine, safe, and compliant products
• Do not list prohibited or restricted products without approval
• Ensure descriptions and images accurately represent the item
• Use English, metric measurements, and clear titles

Warning: Counterfeit or unsafe goods will be removed immediately, and repeated breaches may result in permanent suspension.

Transparent pricing builds trust and ensures compliance with Nigeria consumer law:

• Prices must be clear, fair, and reflect real value
• VAT must be included if you are VAT-registered
• Do not use misleading discounts or inflated RRPs
• Promotions must comply with Kapsule's marketing guidelines

Legal requirement: False or misleading pricing may breach the Fair-Trading Act and result in penalties.

Elexbig manages all customer-facing communication to ensure a consistent, high-quality experience. As a vendor, you should:

• Never contact customers directly outside of Elexbig
• Provide accurate information to Elexbig when issues arise
• Accept valid returns and process refunds quickly
• Treat customers with respect and professionalism

How it works: All customer-facing communication is managed by Elexbig. Vendors only reply through the portal when asked for specific order or product details.

Respect & Integrity

Building a sustainable business on Elexbig means playing fair and thinking long-term:

• Engage respectfully with the Elexbig team and other vendors
• Do not attempt to manipulate reviews or performance metrics
• Avoid off-platform solicitation of customers

Think long-term: Building trust and positive reviews will grow your store faster than short-term shortcuts. Focus on quality, consistency, and customer delight.

If you're unsure whether something complies with our Code of Conduct, please reach out to the Elexbig team before listing. We're here to help you succeed.

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