Understanding Payout Schedules & Minimum Thresholds
Understanding payout schedules and minimum thresholds helps you plan your cash flow and know exactly when to expect your money.
ELEXBIG
Last Update 19 days ago
Elexbig processes vendor payouts on a weekly basis. Once your orders are completed and the return window has passed, funds are released to your nominated bank account following this process:
Payouts are triggered once the order is marked as delivered and any applicable return window has passed. This protects both you and customers in case returns or disputes arise.
Payments are batched and sent every Tuesday. All eligible funds accumulated during the previous week will be included in that week's payout batch.
Depending on your bank, funds typically take 1, 3 business days to appear in your account after being sent.
Note: If a public holiday falls on Tuesday, payouts will be processed on the next working day.Minimum Payout Threshold
Elexbig processes vendor payouts weekly every Friday to the vendor's registered Nigerian bank account.
- Minimum payout: ₦10,000
- Payout method: Bank transfer to your registered Nigerian bank account
- Below ₦10,000: Your balance automatically rolls over to the following week's payout cycle.
- No payout fee: Elexbig does not charge a separate payout processing fee.
If your available payout balance is ₦7,500, it will remain in your account and roll over.
If you earn another ₦5,000, your balance becomes ₦12,500, which meets the minimum payout threshold and can be processed on the next payout cycle.Important: The bank account name must match the name on your Elexbig account.
Good to know: There are no fees for holding funds in your vendor account, your balance simply accumulates until the next payout.Example Payout Timeline
Here's how a typical payout works from order delivery to funds in your account:
- Friday, 3 May: Order delivered to customer
- Friday, 10 May: Return period ends (7 days)
- Tuesday, 14 May: Funds added to weekly payout batch and sent
- Thursday, 16 May: Funds clear in your bank account (timing depends on your bank)
You can monitor all upcoming and past payouts directly in your Vendor Dashboard:
- Log in to your Elexbig vendor account
- Navigate to Dashboard > Withdrawals
- View your payout history and pending balances
Each payout statement provides a detailed breakdown including:
- Total sales revenue from completed orders
- Kapsule commission and transaction fees deducted
- Any adjustments (refunds, chargebacks, or credits)
- Net payout amount transferred to your bank
- Current status (pending, processing, or completed)
Important: Always ensure your bank details are correct and up to date in your vendor profile. Incorrect banking information may cause payout failures or significant delays.Frequently Asked Questions
What happens if I don't reach the minimum payout amount?
Your balance carries over to the following week and continues accumulating until you reach the minimum threshold. There's no time limit or penalty, your funds remain safe in your vendor account.
No, all payouts follow the established weekly schedule to ensure consistency and fairness across all vendors on the platform.
Any refunds, returns, or chargebacks are deducted from your available balance before your next scheduled payout. You'll see these adjustments itemized in your payout statement.
You'll receive a notification in your vendor dashboard once the payout batch has been processed. You can also check your payout history at any time in the Withdraw section.
If a payout fails due to incorrect bank details, the funds will be returned to your Elexbig vendor account. Update your banking information and the funds will be included in the next weekly payout batch.
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