What Elex AI Can Do for Vendors

What Elex Can Help Vendors With

• Orders: Check order status, find a specific order, explain order statuses
• Returns: Walk through the return approval process, explain RMA procedures
• Payouts: Answer questions about payout timing, commission deductions, and statements
• Product listings: Explain listing requirements, help troubleshoot rejected products
• Policies: Clarify platform rules, return windows, and commission structures
• Escalation: Connect you to a human support agent for complex issues

Where to Find Elex

• Chat: Click the chat icon on your vendor dashboard

Language

Elex responds in English.

When Elex Escalates to a Human

Elex escalates to the vendor support team when:

• Your issue requires account-level investigation
• A payment or payout dispute needs to be resolved
• A formal complaint is being lodged
• You ask to speak with a person

Note: Elex is an AI and will always identify itself as such. If you prefer human support from the start, just say so and Elex will connect you during business hours or log your request for the next business day.

Availability

Elex is available 24 hours a day, 7 days a week. Human vendor support operates Monday to Friday, 9am to 5pm.

Still Need Help?

Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]