Product Safety & Recalls

All toys sold on ELEXBIG must meet applicable Nigerian safety requirements to help protect children and comply with relevant regulations.

• Products must comply with applicable Nigerian safety standards and regulations.
• Toys must not contain small parts that may pose a choking hazard, particularly for children under three years old.
• Products must clearly state the recommended age range and include appropriate safety warnings where necessary.
• Packaging should include the manufacturer's or distributor's name and contact information.
• Vendors must ensure toys are safe, genuine, and suitable for their intended use.

⚠️ Important: Toys without safety certification, labels, or age-appropriate warnings will be removed from Elexbig.

Electronics, chargers, and electrical devices sold on ELEXBIG must meet applicable Nigerian electrical safety requirements and be suitable for use with Nigeria's electrical system.

• Products must comply with applicable SON (Standards Organisation of Nigeria) requirements and relevant safety standards.
• Electrical products must be compatible with Nigeria's 230V / 50Hz power supply where applicable.
• Chargers and power adapters should include appropriate protection against over-voltage, short circuits, overheating, and over-current.
• Plugs and adapters must be suitable and safe for use with Nigerian electrical sockets.
• Products should display applicable certification or compliance markings and include clear usage and safety instructions.
• Vendors must not sell counterfeit, damaged, unsafe, or non-compliant electrical products on ELEXBIG.

ℹ️ Note: Selling counterfeit electronics or unbranded chargers is strictly prohibited due to high safety risks.

As an Elexbig vendor, you're responsible for ensuring all products meet safety standards before listing them.

• Source products only from reputable suppliers and manufacturers
• Retain certificates, testing reports, and invoices for verification purposes
• Accurately describe safety features and warnings in your product listings
• Regularly check regulatory updates to ensure ongoing compliance
• Act immediately if you suspect a product may be unsafe

💡 Pro tip: Add a safety assurance note such as “Compliant with applicable Nigerian safety standards” to your product description where applicable. This can help build customer confidence and show that your product meets relevant safety requirements.

When a product is found to pose a safety risk, a recall may be initiated by the vendor, the manufacturer, or Elexbig. Here's how the process works:

• Vendors must inform Elexbig immediately if they become aware of a recall affecting their product
• Elexbig may also initiate a recall if alerted by regulators, manufacturers, or customers
• You'll receive notification via email and through your vendor dashboard

Once you're notified of a recall, you must:

1. Remove the affected listing(s) immediately from your store
2. Stop dispatching any unsold stock of the recalled product
3. Provide Elexbig with details of the issue and supporting documents (e.g., recall notice, test reports)
4. Quarantine all remaining stock to prevent accidental sale

• Elexbig will contact affected customers directly with instructions for returns, refunds, or replacements
• You may be required to provide customer contact details for products sold through your store
• Vendors are responsible for covering associated costs, including return shipping and refunds

⚠️ Warning: Failure to cooperate with a recall may lead to account suspension or permanent removal from Elexbig.

Proactive safety management protects your customers and your business. Follow these best practices:

• Review your product range quarterly for safety certifications and expiry dates
• Monitor manufacturer and regulator websites for recall announcements
• Subscribe to Nigerian Product Safety & Recall Alerts
  
  

• Maintain clear internal processes for dealing with product defects or complaints
• Keep a safety log documenting all certifications, supplier communications, and customer concerns
• Designate a team member responsible for safety compliance

• Store all safety certificates, test reports, and supplier invoices in an accessible location
• Keep records for at least 7 years
• Ensure you can quickly provide documentation if requested by Elexbig or regulators

How do I know if my products need safety certification?

Check the regulations in Nigeria for your product category. Toys, electronics, chargers, cosmetics, and children's products almost always require official testing and certification before sale. If you're unsure, consult with your supplier or a compliance specialist.

The listing will be removed immediately, and you may face penalties including warnings or temporary suspension. Repeated violations can result in permanent account suspension.

Vendors are responsible for costs related to recalls, including customer refunds, return shipping, and disposal of unsafe stock. You may be able to recover costs from your supplier depending on your agreement with them.

Yes, but only if you provide updated certification or documentation proving the product now meets all safety standards. The listing must be approved by Elexbig before going live.

You are still responsible for the products you list on Elexbig. Always monitor safety announcements proactively and request documentation from suppliers before listing new products.

Monitor updates from the Federal Competition and Consumer Protection Commission (FCCPC) and the Standards Organisation of Nigeria (SON) regularly for product safety warnings, defective product alerts, recalls and other consumer protection notices. SON specifically issues public alerts on defective or potentially injurious products, while FCCPC publishes consumer safety alerts and regulatory updates.

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