Data Protection & Privacy for Vendors
As an ELEXBIG vendor, you must handle customer information responsibly and protect it from unauthorized access, misuse, or disclosure. This guide explains your data protection responsibilities when handling customer information on ELEXBIG.
ELEXBIG
Last Update a month ago
- Customer name and contact details
- Delivery address and shipping information
- Order details (items purchased, quantities, payment status)
Important: You may only use customer information to process and dispatch orders or resolve customer service issues. Any other use is strictly prohibited and may result in account suspension.Prohibited uses of customer data
The following activities are not permitted under any circumstances:
- Adding customers to your own mailing list without explicit consent
- Sharing, selling, or disclosing customer information to third parties
- Using data to market products or services outside of Elexbig
- Retaining customer data beyond what is necessary for order fulfilment and returns
- Contacting customers directly via personal email, phone, or social media (unless specifically authorised by Elexbig)
Warning: Breaching data protection rules may result in penalties, including suspension or permanent account closure.How to handle customer data responsibly
Follow these essential practices to protect customer privacy:
1. Access securely- Always use secure networks and devices when handling order details
- Avoid accessing customer data on public Wi-Fi or shared computers
- Use strong, unique passwords for your Kapsule vendor account
- Do not print or store customer data unnecessarily
- If storage is required for order processing, ensure it is encrypted and password-protected
- Keep physical records (such as packing slips) secure and dispose of them properly
- Delete or anonymize customer data once it is no longer needed
- Shred any physical documents containing customer information
- Review and purge old order data regularly
- All customer messages must be sent via Elexbigs's official communication tools
- Never reach out to customers on personal channels unless they initiate contact and you have Elexbig's authorization
Pro tip: Build customer trust by clearly communicating how you protect their information. Consider adding a note in your store bio about your commitment to data security.Vendor best practices
Stay compliant and protect your customers by following these guidelines:
- Train your team: Ensure all staff handling orders understand data protection policies
- Regular reviews: Audit your order management processes quarterly for compliance
- Keep systems updated: Install the latest security patches on all devices used for order processing
- Report breaches immediately: If you suspect a data breach, notify Elexbig straight away and secure your systems
- Limit access: Only give team members access to the customer data they need to do their job
You may export customer data from Elexbig into your own systems for order processing purposes, but you must:
- Implement proper security safeguards (encryption, access controls)
- Use the data solely for fulfilment and customer support
- Never use exported data for off-platform marketing
- Delete the data once orders are completed and any return periods have passed
Frequently asked questions
Can I use customer data for my own marketing campaigns?
No. Customer data obtained through may only be used for order fulfilment and related support. Using customer information for marketing purposes violates our policies and customer trust.
Only as long as necessary to complete fulfilment, process potential returns, and resolve any customer service issues. Typically, this means until the return window closes. After that, data must be deleted or anonymised.
Yes, but only for order processing purposes and with proper security safeguards in place. Data must not be used for off-platform marketing or shared with third parties.
Notify Elexbig immediately through your vendor dashboard or contact support directly. Take steps to secure your systems, change passwords, and document what happened. Vendors are responsible for protecting the data they handle.
Elexbig only uses vendor information in line with its Privacy Policy and applicable Nigeria law, primarily for account management, payouts, and platform operations. We never sell vendor data to third parties.
As an ELEXBIG vendor handling customer data, you must comply with applicable Nigerian data protection laws, including the Nigeria Data Protection Act (NDPA) 2023. You must protect customers’ personal information, use it only for legitimate purposes, keep it secure, and avoid sharing or misusing customer information.
ELEXBIG’s policies and procedures are designed to help vendors handle customer data responsibly and maintain customer privacy.
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