How to earn and maintain the Verified Vendor badge

The Verified Vendor badge is a trust mark that helps customers identify reliable, high-quality sellers on Elexbig. It's awarded to vendors who demonstrate consistent compliance, strong performance, and professionalism across their store.

This article explains the requirements for earning the badge, how to apply, and what's needed to maintain your verified status.

What are the requirements for verification?

To be considered for the Verified Vendor badge, your store must meet the following criteria:

Account verification

• Complete all identity verification steps requested by Elexbig
• Provide accurate business information, including tax details and bank account
• Ensure all contact details are current and monitored

Policy compliance

• No active enforcement actions (e.g. warnings, suspensions, or listing removals)
• Demonstrated adherence to Kapsule's policies on product authenticity, pricing, and customer service
• Clean record with no significant policy breaches in the past 6 months

Performance metrics

• High order fulfilment rate with on-time dispatch
• Low rate of order cancellations and disputes
• Positive customer reviews and feedback trends
• Responsive communication with customers (queries answered within 24 hours)

Professional presentation

• Completed vendor profile, including store logo, banner, and description
• Listings with high-quality images, accurate descriptions, and correct category placement
• Consistent branding across your storefront

💡 Pro tip: Before applying, review your store through a customer's eyes. Ask yourself: would I feel confident buying from this vendor?

How to earn the Verified Vendor badge

Follow these steps to work towards earning your badge:

Step 1: Complete your account verification

Ensure your account and business information is up to date and all verification steps are complete. Check your vendor portal for any outstanding verification tasks.

Step 2: Stay compliant with policies

Regularly review Elexbig's vendor policies and address any issues quickly. Subscribe to policy update notifications so you're always in the loop.

Step 3: Meet performance standards

Focus on timely fulfilment, excellent customer service, and maintaining low cancellation rates. Monitor your performance metrics in your vendor dashboard.

Step 4: Optimise your storefront

Keep your profile and listings professional, accurate, and up to date. Use high-quality images and detailed descriptions that help customers make informed decisions.

Step 5: Apply when ready

Once you're confident you meet all criteria, request a badge review by contacting Elexbig vendor support 

⚠️ Important: Submitting false information during verification will result in disqualification and potential account suspension.

Maintaining your Verified Vendor status

Earning the badge is not a one-time achievement, you must maintain the same high standards to keep it.

To maintain your Verified status:

• Continue complying with all Kapsule policies and guidelines
• Maintain consistent positive customer experiences and reviews
• Resolve any issues or disputes promptly and professionally
• Keep your performance metrics above the required thresholds
• Update your account and business information as needed

Failure to maintain these criteria may lead to badge removal. Kapsule reviews Verified Vendor status periodically, and vendors may be reassessed if performance or compliance declines.

📌 Note: If your badge is removed, you can work to meet the requirements again and reapply once you've addressed any issues.

Frequently asked questions

How long does the verification process take?

The review process typically takes 5, 10 business days once you've submitted all required information. You'll be notified via email once the review is complete.

Do I need to pay for the Verified Vendor badge?

No. The badge is completely free. You simply need to meet and maintain the eligibility criteria.

Can I reapply if my request is declined?

Yes. You can reapply once you've addressed the issues identified in your decline notification and met all eligibility standards. There's no limit on reapplications.

Will customers see my Verified badge immediately?

Yes. Once approved, the badge appears automatically on your storefront and product listings. Customers will see it when browsing or searching for products.

Can the badge be removed?

Yes. If you fall below the required standards or breach Elexbig policies, your Verified status may be revoked. You'll receive a warning notification before removal in most cases, giving you a chance to address any issues.

Does having a Verified badge affect my search ranking?

While the badge itself doesn't directly change search rankings, the factors that earn you the badge (like positive reviews, strong fulfilment rates, and low cancellations) do contribute to better visibility on Elexbig.

Still Need Help?

Our vendor support is here for you

Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]