Prohibited Marketing Practices for Elexbig Vendors

What Counts as Prohibited Marketing?

To maintain trust and protect the Elexbig community, certain marketing practices are strictly prohibited. Here's what you need to avoid:

1. Spam Communications

• Sending unsolicited or irrelevant promotional messages to customers
• Overusing keywords, hashtags, or misleading tags to manipulate search results
• Overwhelming customers with excessive messages or notifications

Important: Messages that overwhelm customers or manipulate search visibility are treated as spam and may result in account penalties.

2. Off-Platform Solicitation

• Encouraging customers to complete transactions outside Elexbig (e.g., "Contact me directly to avoid fees")
• Sharing personal emails, phone numbers, or external payment links in listings, order messages, or reviews
• Promoting other marketplaces, websites, or apps as alternatives to Elexbig
• Directing customers to external sites for purchases

3. Inappropriate Promotional Content

• Creating or incentivizing fake reviews, inflated ratings, or offering rewards for positive reviews
• Using misleading advertising or "bait-and-switch" tactics (advertising one product but delivering another)
• Using unauthorized brand names, logos, or copyrighted content in your marketing materials
• Making false or exaggerated claims about your products

Key principle: Any marketing activity that takes customers away from Elexbig or breaches honesty and transparency rules is prohibited.

Examples of Prohibited Behavior

To help you understand what to avoid, here are common violations we see:

• Placing "For cheaper prices, visit mywebsite.com" in a product description
• Adding external social media handles, phone numbers, or email addresses in listing images or product photos
• Sending bulk messages to customers with unrelated promotions or products they haven't shown interest in
• Offering a discount, gift, or other incentive in exchange for a positive review
• Including QR codes in packaging that direct to external payment or ordering systems
• Requesting customers complete payment via bank transfer to "save on fees"

How to Stay Compliant

You can still effectively promote your brand while staying within Elexbig's guidelines. Here's how:

Use Elexbig's Built-In Tools

• Create coupons and deals through the Elexbig promotions system
• Participate in seasonal campaigns and marketplace-wide promotional events
• Optimize your product listings with accurate, keyword-rich descriptions
• Use high-quality product images that showcase your items honestly

Promote Your Elexbig Store Externally

• Share your Elexbig store link on social media channels, email newsletters, and your website
• Drive external traffic directly to your Elexbig listings
• Use social media to build brand awareness and direct customers to shop on Elexbig

Communicate Properly

• Always respond to customers through Elexbig's official messaging system only
• Keep all order-related communication within the platform
• Ensure promotional content is relevant, accurate, and free from false claims

Pro tip: Focus on building a trustworthy brand presence within Elexbig. Strong product listings, authentic customer reviews, and consistent service are your best long-term marketing tools, and they're completely compliant.

Frequently Asked Questions

Can I include my website link in product listings?

No. External websites, payment links, or contact details are not allowed in listings, product descriptions, or store pages. All transactions must take place on Elexbig.

Am I allowed to market my products on social media?

Yes, absolutely! However, any links must direct customers back to your Elexbig store or specific Elexbig product listings. Never encourage customers to transact outside the Elexbig platform.

What happens if I break the marketing rules?

Penalties depend on the severity and frequency of violations. Consequences may include:

• Warning notification
• Removal of specific listings
• Temporary suspension of your vendor account
• Permanent banning from the marketplace

Elexbig takes these policies seriously to protect both customers and legitimate vendors.

Can I contact customers after a sale is complete?

Yes, but only through Elexbig's messaging system and only for order-related communication (such as confirming dispatch, providing tracking information, or resolving issues). General marketing messages to past customers are not permitted.

Are discounts or rewards for reviews allowed?

No. Incentivizing reviews in any form, including discounts, free products, or entry into competitions, is strictly prohibited. Reviews must be authentic and unbiased.

Can I include business cards or promotional materials in my packaging?

You may include branded materials that reinforce your brand identity, but they must not direct customers to transact outside Elexbig or include external contact details for placing future orders.

Need More Help?

If you're unsure whether a specific marketing activity is allowed, contact the Elexbig Vendor Support team before proceeding. We're here to help you succeed while maintaining a fair and trustworthy marketplace for everyone.

Still Need Help?

Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]