Elexbig Help Center | How to Track Your Elexbig Order

How to Track Your Elexbig Order

Track your Elexbig order using your account dashboard or the order tracking page. Get tracking numbers, status updates, and carrier information.

ELEXBIG

Last Update 25 days ago

Once your vendor has dispatched your order, you may be able to track its progress using your ELEXBIG account or the ELEXBIG order tracking page.

Tracking availability depends on the vendor and delivery provider used for your order.
Tracking From Your ELEXBIG AccountTo check your order:

Log in to your ELEXBIG account.
Go to your Orders section.
Find the order you want to track.
Open the order to view its current status and available delivery information.
If a tracking number has been provided, select it to view the latest tracking information from the delivery provider.

Using the ELEXBIG Order Tracking Page

You can also use the ELEXBIG order tracking page to check your order:

Track Your ELEXBIG Order
Enter the required order or tracking information to view the latest available status.

Tip: You can find your order number in your ELEXBIG order confirmation or within your ELEXBIG account.

Understanding Your Order Status

Your order may move through several stages during fulfilment.

Pending

Your order has been placed and payment is being processed or confirmed.

Processing

Payment has been confirmed and the vendor is preparing your product for dispatch.

Shipped

The vendor has dispatched your order and handed it over to the relevant delivery or logistics provider.

Where tracking is available, tracking information may be provided.

Delivered

The delivery provider has reported that your order has been delivered.

Cancelled

The order has been cancelled before completion.

Refunded

A refund has been processed for the order or part of the order where applicable.

For a more detailed explanation of each status, see Understanding Your ELEXBIG Order Status.

Multiple Tracking NumbersIf your order contains products from different vendors, your products may be shipped separately.
This means a single order can have:

Different vendors
Different delivery providers
Different tracking numbers
Different delivery dates

For example, one product may already be Shipped while another product from a different vendor is still Processing.

This is normal for multi-vendor orders.

When Will Tracking Information Appear?

Tracking information is generally added after the vendor dispatches your order and the delivery provider has the relevant shipment information.

If your order is still showing Processing, the vendor may not have dispatched the item yet.

The availability and timing of tracking updates can vary between vendors and delivery providers.

Tracking Email Notifications

Depending on your notification settings and the available order features, ELEXBIG may send email updates relating to your order.

These may include:

Order confirmation
Payment or order status updates
Dispatch or shipping information
Tracking information
Delivery updates
Other important order notifications

My Tracking Is Not Updating

Sometimes tracking information may take time to update after an item has been dispatched.

If your tracking has not changed for an extended period, or you believe there may be a problem with the delivery, contact ELEXBIG Support.
Before contacting us, check that:

The tracking number is correct
The order has actually been dispatched
The delivery provider's tracking system is available
Your estimated delivery timeframe has not yet passed

If you still need help, open the ELEXBIG Live Chat and ask Elex AI for assistance.
You can say:

"My tracking isn't updating."

If your issue requires further investigation, ask Elex AI to connect you with human support.

Delivery Providers

ELEXBIG vendors may use different delivery and logistics providers depending on their location, product type, delivery destination, and available shipping arrangements.

The relevant delivery provider and tracking information should be provided where tracking is available.

Need Help Tracking Your Order? Visit the ELEXBIG Order Tracking page to check your shipment.
You can also use the ELEXBIG Live Chat and ask Elex AI for help.
ELEXBIG — Track your order from dispatch to delivery.

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