Ordering from Multiple Vendors in One Cart

One of the benefits of shopping on ELEXBIG is that you can discover products from different vendors while shopping in one marketplace.

Depending on the checkout features available, you may be able to add products from multiple vendors to your cart and complete your purchase through the ELEXBIG checkout.

Here's how multi-vendor orders work.

How Multi-Vendor Orders Work

When your cart contains products from different ELEXBIG vendors, the products may be associated with their respective vendors for fulfilment.

Each vendor is responsible for preparing and dispatching their own products.

What This Means for You

• One shopping cart: You can add products from different vendors to your cart.
• Vendor-specific fulfilment: Each vendor is responsible for fulfilling their own products.
• Multiple shipments: Products from different vendors may be shipped separately.
• Different delivery times: Items may arrive at different times depending on the vendor and delivery provider.
• Separate tracking: Where tracking is available, different products may have different tracking information.
• Shipping costs: Delivery charges may vary depending on the vendor, product, destination, and available delivery options.

Your Order Confirmation

After completing your purchase, your order information will show the products included in your order.

If your purchase contains products from multiple vendors, keep in mind that each vendor may process and dispatch their products separately.

You may therefore receive different delivery updates as individual vendors dispatch their items.

Shipping Costs for Multi-Vendor Orders

Delivery charges can vary between vendors because each vendor may ship from a different location and use different delivery arrangements.

The applicable delivery charges will be shown during checkout where available.

Tip: Always review the delivery charges and available delivery information before completing your order.

Delivery Times

Products from different vendors may not arrive at the same time.

Delivery can vary depending on:

• Vendor processing time
• Vendor location
• Your delivery location
• Product availability
• Delivery provider
• Shipping method
• Public holidays
• Other delivery conditions

For example, one vendor may dispatch an item immediately while another vendor may need additional time to prepare an order.

Tracking Multi-Vendor Orders

Where tracking information is available, you may receive separate tracking details for products dispatched by different vendors.

If one product has been delivered while another is still showing as shipped or processing, this does not necessarily mean there is a problem.

Check the individual order or shipment information for the latest available update.

Returns for Multi-Vendor Orders

If you need to return a product from a multi-vendor order, the return generally applies to the specific product or vendor involved.

You do not necessarily need to return every product in your order.
Return eligibility, requirements, and procedures may vary depending on the product, vendor, and applicable ELEXBIG policies.

If you're unsure what to do, contact ELEXBIG Support before returning an item.

Discounts and Coupons

If ELEXBIG or an individual vendor offers a discount or coupon, the terms of the promotion will determine which products or vendors it applies to.

Some promotions may apply only to products from a specific vendor, while marketplace-wide promotions may have broader eligibility.

Always check the promotion terms and the discount shown at checkout before completing your purchase.

Need Help With a Multi-Vendor Order?

If you have questions about an order containing products from multiple vendors, open the ELEXBIG Live Chat and ask Elex AI for assistance.

You can say:

"I need help with my multi-vendor order."

If your issue requires further investigation, you can request human support.
You can also visit the ELEXBIG Contact Support page.
ELEXBIG — Discover products from multiple vendors in one marketplace.