Getting Help as a Vendor
As a Elexbig vendor, there are several ways to get support for your store, orders, account, and anything else you need help with.
ELEXBIG
Last Update 17 days ago
Chat with Elex, our AI assistant, is available 24/7 via the chat icon on your vendor dashboard or the support site. Elex can help with common questions about orders, products, payouts, and platform policies.
Email Vendor Support
For issues that need investigation or follow-up, open a support ticket. Include:
- Your store name
- The affected order number (ELEX-XXXXXNG) if relevant
- A clear description of the issue
- Any screenshots or attachments that help explain the situation
Email Vendor Support
Email [email protected] for vendor-specific inquiries. Aro monitors this address and will respond or escalate to a human as needed.
This support Centre at https://elexbig-help-center.tawk.help/ covers everything from getting started to advanced store management. Use the search bar to find articles quickly.
What Aro Can Help Vendors With- Order status questions
- Return and refund procedures
- Product listing guidance
- Payout and commission questions
- Policy clarifications
- Escalating urgent issues to the vendor support team
Note: Vendor support is separate from customer support. If a buyer contacts you directly, refer them to [email protected] or the chat icon on https://elexbig.com/ Elexbig handles buyer communications through Aro and the support team.Still Need Help?
Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]