How to Update Your Shipping Address on Elexbig

Go to Account > Addresses to view, add, edit, or remove your saved shipping addresses.

1. Click "Add New Address"
2. Enter the full address details:
   • Street address (line 1 and optional line 2)
   • City
   • Region (select from the dropdown of NZ regions)
   • Postcode
3. Optionally set this as your default address
4. Save the address

Click the edit button on any saved address to update the details. Changes are saved immediately and will apply to future orders.

Important: Changing a saved address does not update the delivery address on existing orders. If you need to change the delivery address for an order that has already been placed, contact support via live chat before the vendor ships it.

Your default address is automatically pre-filled at checkout, saving you time. To set a default, click "Set as Default" on the address you use most often.

Remove old or unused addresses by clicking the delete button. This does not affect any past orders that were shipped to that address.

Tip: If you regularly send orders to different locations (such as home and work), save both addresses. At checkout, you can quickly switch between them using the address dropdown.

For the best delivery experience:

• Include your unit or apartment number if applicable
• Use the correct postcode (incorrect postcodes can cause delivery delays)
• If you are at an RD (rural delivery) address, include the full RD number
• Add any delivery instructions (such as "leave at back door" or "ring doorbell") during checkout

Still Need Help?

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