Keeping Your Account Secure
Best practices for keeping your Elexbig account safe, including strong passwords, and recognizing suspicious activity.
ELEXBIG
Last Update 24 days ago
Your Elexbig account security is important to us. Here are the best practices and built-in features to keep your account safe.
Social Account Security
Signs of Suspicious Activity
Logging Out
Choose a password that is:
- At least 8 characters long
- A mix of uppercase and lowercase letters, numbers, and symbols
- Unique to your Elexbig account (not reused from other websites)
- Not based on easily guessable information (like your name or birthday)
Tip: Consider using a password manager such as 1Password, Bitwarden, or your browser's built-in password manager to generate and store strong, unique passwords.
Social Account Security
If you log in with Google,
- Your Elexbig account security depends on the security of your social account
- Make sure your social account also has a strong password and 2FA enabled
- If your social account is compromised, change your Elexbig password immediately and contact support
Signs of Suspicious Activity
Contact us immediately via live chat if you notice:
- Orders or charges you did not make
- Password reset emails you did not request
- Changes to your account details that you did not make
- Unfamiliar devices logged into your account
Important: Elexbig will never ask for your password, full card number, or 2FA codes via email, chat, or phone. Any such request is a scam. Report it immediately.
Logging Out
Always log out of your Elexbig account when using a shared or public computer. You can log out from the account dropdown menu in the top navigation bar.
Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]