Setting Your Return and Shipping Policies
As a vendor on Elexbig, you can set your own return and shipping policies within Elexbig's platform-wide minimums.
ELEXBIG
Last Update a month ago
Return Policy
Elexbig's platform minimum return window is:
- 7 days for physical products
- 3 days for digital products
- Return window (minimum 7 days physical / 3 days digital)
- Condition of items accepted for return (unused, original packaging)
- Which items are non-returnable (if any)
- Who pays return shipping (you or the buyer)
- How refunds are processed and timing
Shipping Policy
Your shipping policy tells buyers what to expect when it comes to delivery. Set it in your store settings.
What to Include
- Which regions you ship to (Nationwide)
- Processing time before dispatch
- Estimated delivery timeframes
- Courier services you use
- Whether you offer tracked or untracked shipping
Updating Your Store Policies
- Log in to your ELEXBIG Vendor Dashboard.
- Go to Store Settings.
- Scroll down to the Content section.
- Update the relevant information, including:
- Store Description — provide a clear description of your business and the products you sell.
- Shipping Policy — explain your available delivery options, estimated delivery times, shipping areas, and any applicable conditions.
- Return Policy — clearly explain your return, exchange, refund, and other applicable conditions.
- Review your information to make sure it is accurate and up to date.
- Save your changes.
Important: Keep your store description, shipping policy, and return policy accurate and consistent with your actual business practices and ELEXBIG's marketplace policies. Customers may rely on this information when deciding whether to purchase from your store.Where Policies Appear
Your shipping and return policies are displayed on your ELEXBIG store page and on your individual product listings.
Clear, detailed, and accurate policies help customers understand what to expect before placing an order, build buyer confidence, and reduce misunderstandings, complaints, and disputes.
See the example below for a guide on how a well-completed ELEXBIG store description, shipping policy, and return policy should look.
Tip: Take time to provide complete and easy-to-understand information in your Store Settings → Content section. Good store information helps customers shop with confidence.
Note: Elexbig is an online marketplace only. Pickup and click-and-collect are not supported. Do not advertise pickup options in your store settings or product listings.
Still Need Help?
Our vendor support Team is here for you
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]