How to Delete Your Elexbig Account

• Complete pending orders: Make sure all your orders have been delivered and any return requests are fully resolved (refunded or exchanged)
• Redeem Elexbig Coins: Use your coins at checkout before closing your account, as they will be forfeited
• Save important information: Download or screenshot any order details, receipts, or tracking information you may need later
• Cancel subscriptions: If you have any active subscription products, cancel them from your account before requesting deletion

Important: Account deletion is permanent. Once processed, your account, order history, Elexbig Coins, and saved information cannot be recovered.

To delete your account:

1. Open live chat on any Elexbig page or email [email protected]
2. State that you want to permanently delete your account
3. Provide the email address registered to your account
4. Our team will verify your identity and confirm the request

• Your profile information (name, email, phone, date of birth)
• Shipping addresses
• Saved payment methods
• transaction history
• Elexbig Coins and loyalty tier
• Wishlist
• Notification preferences
• Linked social accounts

• Anonymized order records: For tax, legal, and regulatory compliance, anonymized transaction records may be retained
• Reviews: Your product reviews may remain visible but will be attributed to "Anonymous" rather than your name

Note: Under the Nigeria Data Protection Act 2023, you may have the right to request deletion of your personal information. We process valid deletion requests within 20 working days.

If you are thinking about deleting your account because of a specific issue, consider these alternatives:

• Unsubscribe from emails: Manage your notification preferences instead of deleting your account
• Change your password: If your account was compromised, change your password and enable 2FA
• Contact support: If you had a bad experience, let us know. We may be able to resolve the issue.

Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]