Fair Trading & Consumer Protection Compliance for Elexbig Vendors

Under Nigerian consumer protection requirements and Elexbig marketplace policies, all information provided about your products must be accurate, clear, and not misleading. This helps protect customers and maintain trust across the Elexbig marketplace.

• Ensure all product descriptions, images, specifications, prices, and availability information are accurate and up to date.
• Do not exaggerate a product's performance, benefits, features, durability, or capabilities.
• Only use terms such as "guarantee," "warranty," "original," or "certified" when the claim is genuine and can be supported by appropriate documentation or clear terms.
• Do not make misleading comparisons with competing products or brands.
• Ensure product images accurately represent the actual product, model, colour, size, and condition customers will receive.
• Clearly state when a product is used, refurbished, open-box, imported, or has any significant defect or limitation.
• Do not advertise a product as in stock if you cannot fulfil the customer's order.
• Make sure promotional offers, discounts, and "before" prices are genuine and accurately presented.

Important: Always verify supplier information before publishing claims on your listings. You remain responsible for the accuracy of your product information, even if your supplier provided the wording or images.

Transparent and honest pricing is essential for complying with Nigerian consumer protection requirements and maintaining customer trust on Elexbig.

• Clearly display the full selling price in Nigerian Naira (₦) and ensure customers can easily understand what they are paying for.
• Clearly communicate delivery charges, handling fees, and any other applicable charges before the customer completes their order.
• Ensure "was/now" prices, discounts, and promotional prices are genuine and based on an actual previous selling price.
• Do not artificially increase a product's price before applying a discount to make the discount appear larger than it really is.
• Only use terms such as "limited time," "flash sale," "special offer," "lowest price," or "best price" when the claim is accurate and can be substantiated.
• Make sure promotional terms, eligibility requirements, and expiry dates are clearly communicated to customers.
• Keep records of your regular selling prices and promotional prices so you can support any discount or pricing claims if requested by Elexbig.

⚠️ Warning: Misleading pricing practices, including "was/now" discounts based on inflated or artificial reference prices, are prohibited on Elexbig. Vendors who engage in deceptive pricing may have their listings removed, face account restrictions, or be subject to further action where required by applicable Nigerian consumer protection laws.

Customer reviews are valuable for building trust, but they must always be authentic and represent genuine experiences.

• All reviews must reflect genuine customer experiences with your products
• Never post fake positive reviews or attempt to suppress or delete negative reviews
• Don't offer incentives (discounts, freebies, entries) in exchange for only positive reviews
• If you provide a free product for review purposes, this must be clearly disclosed
• Respond professionally to all feedback, both positive and negative

Elexbig policy: We actively monitor review activity across the marketplace. Vendors found manipulating reviews risk immediate suspension or permanent delisting from Elexbig.

Follow these steps to maintain compliance with Nigerian consumer protection requirements and Elexbig marketplace policies:

Review all product titles, descriptions, images, specifications, and claims for accuracy. Make sure the product customers receive matches what is advertised and remove exaggerated or unsupported claims.

Ensure all discounts and promotions are genuine and accurately presented. If you use a "was/now" promotion, make sure the previous price reflects a genuine selling price and is not artificially inflated to create the appearance of a larger discount.

Respond professionally to both positive and negative customer feedback. Never create fake reviews, manipulate ratings, remove genuine negative feedback unfairly, or encourage customers to provide only positive reviews.

Keep records of supplier information, product specifications, warranties, pricing history, promotional campaigns, certifications where applicable, and other evidence supporting claims made in your listings. These records can help resolve customer disputes and demonstrate compliance when requested by Elexbig.

Pro tip: Schedule a quarterly compliance check across all your listings and promotions. This regular review helps you catch potential issues before they become problems.

What happens if I accidentally post incorrect product information?

Correct it immediately as soon as you become aware of the error. While honest mistakes happen, serious or repeated inaccuracies may lead to enforcement action from either Elexbig or the Commerce Commission.

Yes, but only if the images accurately represent the exact product you're selling. Don't use photos that suggest features, colours, sizes, or inclusions that aren't part of what customers will receive.

Ensure every discount is based on a genuine previous selling price that you actually charged customers for the product. Do not artificially increase a product's price before applying a discount.

You're not responsible for genuine customer opinions, but you must not encourage, create, or publish fake or misleading reviews. You also can't selectively suppress negative feedback.

Report the issue to Elexbig Support for review and investigation. If possible, provide the product link, vendor name, screenshots, or other relevant details that can help us assess the issue.

If you're unsure whether your product listings, pricing, or promotions comply with Nigerian consumer protection requirements or Elexbig marketplace policies, contact the Elexbig Vendor Support Team for guidance.

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