How to Complete Your Vendor Profile on Elexbig

Your store name is one of the first things customers will see, so make it count.

• Select a name that reflects your brand identity and what you sell
• Keep it short, clear, and easy to remember
• Avoid special characters, numbers (unless part of your brand), or misleading terms
• Ensure it's consistent with your branding on other platforms

⚠️ Important: Changing your store name frequently may confuse customers and reduce brand recognition. Choose carefully from the start.

Your logo appears on your store page, product listings, and throughout the marketplace. It's a key part of your visual identity.

• Dimensions: Square format (recommended 300 × 300 pixels minimum)
• File type: PNG or JPG
• Quality: High-resolution, non-pixelated images only
• Design: Keep colours and design consistent with your overall brand style

💡 Pro Tip: If you don't have a logo yet, consider creating a simple design using free online tools like Canva. A clean, professional logo builds instant credibility with Elexbig customers.

Your banner is the hero image at the top of your store page. It's prime real estate for showcasing your brand personality and products.

• Dimensions: 1200 × 400 pixels (or similar 3:1 ratio)
• Use high-quality images that showcase your products or brand story
• Feature lifestyle photography showing your products in action
• Keep text minimal, let the imagery speak for itself
• Avoid clutter, choose a clean, professional design
• Ensure important elements aren't cut off on mobile devices

✨ Inspiration: Feature lifestyle photography of your products being used by real people. This gives customers inspiration and helps them envision your products in their own lives.

Your bio is your opportunity to tell your brand story and connect with customers who value independent New Zealand businesses.

• Who you are and what inspired your brand
• What makes your products unique
• Your brand values (e.g., sustainability, local sourcing, craftsmanship)
• What customers can expect from shopping with you

• Length: Aim for 100, 150 words, concise but meaningful
• Tone: Professional but warm and approachable
• Focus: Highlight what sets you apart from larger retailers
• Authenticity: Be genuine, Elexbig customers value real brand stories

"At Greenleaf Living, we're passionate about eco-friendly homeware that blends style with sustainability. Every product is carefully sourced from ethical suppliers and designed to last. We believe beautiful homes shouldn't cost the earth, literally. As a small Nigerian business, we're committed to exceptional customer service and products you can feel good about bringing into your home."

💬 Remember: Your bio is your chance to tell your story, make it clear, authentic, and memorable. Customers choose Elexbig because they want to support real independent brands.

Before going live, take a moment to review everything.

1. Click Save Changes in your vendor dashboard
2. Use the Preview option to see how your profile looks to customers
3. Check that your logo and banner display correctly on both desktop and mobile
4. Read through your bio for any typos or awkward phrasing
5. Ensure all images are high-quality and load properly
6. Make any necessary adjustments before publishing

⚡ Alert: Incomplete profiles may result in lower customer trust and reduced sales. Take the time to complete every section before launching your store.

Frequently Asked Questions

Can I update my profile after setting it up?

Yes, absolutely. You can edit your store name, logo, banner, and bio at any time from your vendor dashboard under Store Settings. We recommend reviewing and refreshing your profile periodically to keep it current.

Not at all. While professional graphics certainly help, simple, clean images that authentically represent your brand are sufficient. Free tools like Canva offer templates specifically designed for online marketplaces.

Aim for 100, 150 words, long enough to showcase your brand story and values, but short enough to keep customers engaged. Think quality over quantity.

Yes. Your store profile, along with your products, is visible to customers browsing or searching on Elexbig. A complete profile with relevant keywords can help customers discover your brand.

You can upload a simple placeholder (even just your brand name in a nice font on a clean background) and update it later. However, a proper branded logo is strongly recommended for building trust and recognition with customers.

While it's technically possible, we strongly advise against changing your store name once you've started selling. It can confuse existing customers and impact your brand recognition. If you must change it, contact our vendor support team for guidance.

Once your profile is complete, you're ready to start listing products and building your presence on Elexbig. A strong vendor profile is the foundation of a successful store.

Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]