Policy Enforcement Actions: Warnings, Suspensions & Delisting

Purpose

Warnings notify you of a breach of Elexbig policies and provide an opportunity to correct issues before they escalate.

• Minor listing errors (e.g. missing information, unclear images)
• First-time mistakes with packaging or communication
• Incomplete product details or specifications

You'll be asked to correct the issue promptly. Failure to act may result in escalation to suspension or further action.

💡 Good to Know: A warning is your chance to fix a problem without disruption to your selling privileges. Always respond quickly to avoid further enforcement action.

Purpose

Temporary suspensions protect customers whilst issues are investigated and resolved.

• Repeated violations despite previous warnings
• Selling restricted, unsafe, or counterfeit goods
• Failure to fulfil orders, high cancellation rates, or poor service levels
• Significant customer complaints about product quality or authenticity
• Unresponsive to Elexbig communications about policy breaches

Your account or specific products may be temporarily restricted until you've taken corrective measures. During this period, you cannot list new products or accept new orders, but you must still fulfil existing orders.

⚠️ Important: During a suspension, you cannot list new products or fulfil new orders. However, you're still required to resolve all existing orders to avoid additional penalties or refunds being issued on your behalf.

Purpose

Permanent delisting removes vendors or products that seriously breach trust, safety standards, or compliance requirements.

• Selling illegal, dangerous, or consistently counterfeit products
• Fraudulent activity, including fake reviews or chargeback abuse
• Repeated disregard for Elexbig policies and customer safety
• Serious breaches of intellectual property rights
• Failure to comply with temporary suspension requirements

Your account or product listings are permanently removed from Elexbig. Appeals may be available in certain cases, though permanent delisting is usually final.

⛔ Please Note: Permanent delisting is a last resort, reserved for serious or repeated violations that compromise customer trust or safety.

Step 1: Identification

Issues are flagged through routine checks, customer reports, or automated system alerts.

You'll receive an email and dashboard alert explaining:

• The specific policy breach or issue
• Evidence or examples (where applicable)
• Required corrective action
• Timeline for response

You may submit evidence, corrections, or an appeal where permitted. This is your opportunity to:

• Explain any misunderstandings
• Provide documentation proving compliance
• Outline corrective measures you've implemented

If the issue is resolved to our satisfaction, normal selling privileges continue. If not addressed adequately, enforcement may escalate from warnings to suspensions or permanent delisting.

"Compliance isn't just about avoiding penalties, it's about building long-term trust with customers and maintaining the quality of the Elexbig marketplace."

• Review policies regularly: Stay up to date with all Elexbig policies and marketplace standards
• Ensure listing accuracy: Double-check that product listings are accurate, safe, and represent authentic goods
• Maintain high service standards: Keep fulfilment times short, communication clear, and customer satisfaction high
• Act quickly on warnings: Small issues can snowball if left unaddressed
• Monitor your dashboard: Check regularly for notifications and performance metrics
• Document your processes: Keep records of authenticity, safety compliance, and quality checks

✨ Pro Tip: Build an internal checklist for your team to review listings, packaging, and customer communication before dispatch. This simple step can prevent most common policy violations.

How will I know if I've received a warning?

You'll be notified via email and through your vendor dashboard. The notification will include details about the specific issue and what action is needed to resolve it.

Yes. In most cases, you may submit an appeal with evidence to demonstrate compliance or corrective action. Include documentation, photos, or other proof that supports your case.

You must still fulfil or resolve all existing orders during a suspension. Failure to do so may lead to refunds being issued on your behalf, which will affect your seller rating and may incur additional penalties.

Permanent delisting is usually final. However, in rare cases where exceptional circumstances can be demonstrated, a successful appeal may allow reinstatement.

Not directly. However, unresolved issues that lead to suspensions or negative buyer experiences will impact your seller rating and performance metrics.

The duration varies depending on the nature of the violation and how quickly you address the issue. Most suspensions are lifted once you've demonstrated compliance and taken corrective action.

No, you'll still receive payment for orders you successfully fulfil. However, any orders that result in refunds due to non-fulfilment will not be paid out.

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