How to Create Your First Product Listing

1. Log in to your Vendor Dashboard.
2. Navigate to Products > Add New Product.

Product Name

Keep your product name clear and descriptive. Customers should instantly understand what you are selling.

Description

Provide a detailed explanation of your product including:

• Key features and benefits
• Materials and craftsmanship details
• Size, dimensions, or capacity
• Care instructions
• What makes it special or unique

Tip: Think about the questions customers might ask and answer them in your description. This builds confidence and reduces support queries.

Price

Enter your standard selling price in Niara. Make sure it reflects your costs, platform fees, and desired margin.

If you are running a promotion, add a discounted price here. The original price will display as crossed out, showing customers the savings.

Create a unique identifier for this product to help you track inventory. SKUs are required on Elexbig.

Note: SKUs do not need to be complicated. Use a simple format that makes sense for your business, such as BAG-001, WALLET-TAN-01, or CANDLE-VAN-200G.

High-quality images are essential for converting browsers into buyers.

• Main image: Must have a white or neutral background
• Additional images: Show different angles, close-ups, scale, or lifestyle shots
• Minimum: 3 images recommended, 1000x1000px minimum size
• Quality: High resolution, well-lit, in focus

Tip: Customers cannot touch or try your product in person, so images need to do the heavy lifting. Great photos sell products faster than great descriptions alone.

We recommend enabling stock management so Elexbig can automatically track your inventory levels and prevent overselling.

• Stock quantity: Enter how many units you currently have available
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Storehouse Management

Storehouse Management allows vendors to manage their product stock and control how customers can purchase products.

• Enable Stock Management: Turn this on to track the quantity of a product available in your store.
• Set Quantity: Enter the number of units currently available. For example, if you have 10 pieces, set the quantity to 10.
• Automatic Stock Update: When a customer purchases a product, the available quantity is automatically reduced.
• Out-of-Stock: When the quantity reaches 0, the product will be marked as Out of Stock.
• Allow Checkout When Out of Stock: You can enable this option if you want customers to still place orders even when the available stock reaches zero.

Example

If you have 5 Samsung chargers in stock:
Quantity: 5
After one customer buys one:
Remaining quantity: 4
After all five are sold:
Remaining quantity: 0 → Out of Stock
If Allow Checkout When Out of Stock is enabled, customers can still place an order even when the quantity is 0.

Important: Vendors should only enable checkout for out-of-stock products if they can reliably fulfil the order or restock the product quickly.

Accurate shipping information ensures customers are not surprised at checkout and helps you avoid unexpected costs.

• Weight: Enter the product weight (including packaging)
• Dimensions: Length, width, and height (if applicable)
• Shipping class: Select from flat rate, free shipping, or your custom shipping rules

Important: Inaccurate shipping information can lead to unexpected costs or customer disputes. Always double-check your weight and dimensions.

Before You Publish

Take a moment to review your listing:

• Is the product name clear and searchable?
• Have you included all relevant details in the description?
• Are your images high-quality with proper backgrounds?
• Is your pricing correct?
• Have you set accurate shipping information?

1. Click Publish when you are ready
2. Your listing will be sent to the Kapsule team for review
3. Reviews typically take up to 24 hours
4. You will receive a notification once your product is approved and live
5. Check the live product page to ensure everything displays correctly

Note: Once approved, your product will be visible to all Elexbig customers. Make sure pricing and stock levels are accurate before publishing.

What is the difference between a simple product and a variable product?

A simple product is a single item with no variations (like a specific candle). A variable product includes multiple options such as size, colour, or style (like a t-shirt available in S, M, L and three colours).

Yes, SKUs are required on Elexbig. They help you track inventory efficiently and prevent order mix-ups, especially as your catalogue grows.

Absolutely. You can update your product details, pricing, images, or inventory at any time from your Vendor Dashboard.

We recommend at least 3 high-quality images at 1000x1000px minimum. More images give customers a better understanding of your product and increase conversion rates.

Yes. Once you have created a product, you can duplicate it to save time when adding similar items. Just update the specific details that differ.

You will receive an email explaining why your listing did not meet our guidelines, along with instructions on how to fix it. Common issues include image quality, incomplete descriptions, or pricing errors.

Our customer support team is here for you.
Chat with Elex, our AI assistant. Look for the chat icon on this page
Open a support ticket
Email us at [email protected]